The “Invisible Embrace” Surrounds Customers with Compassion
DES PLAINES, IL, November 23, 2022 /24-7PressRelease/ — “I call it the ‘invisible embrace,'” says Vanessa Lopez, one of the many experienced lending service agents at SAIL Loans. “I try to truly feel what my customer is going through. I want them to know I hear them and that I can help them.
“I like to leave people in a happier state—a better state—than they were in at the start of our conversation,” she adds. “It’s important to me to make a difference for the person on the other end of the phone.”
Cash today, savings tomorrow
Vanessa and her fellow lending service agents are particularly excited about how SAIL Loans’ innovative savings and installment loan offering will help customers meet financial necessities or unexpected expenses that often occur during the holidays.
With SAIL Loans’ savings and installment loan, customers can build savings and get funded for an installment loan in three easy steps.
“Not only are you getting a loan to meet your immediate needs,” says Vanessa, “you’re also going to get a reward at the end—because you’re actually saving as you’re paying off the loan.
“This is ideal for the person who may have some difficulty saving,” she continues. “Many people just can’t save—they’ve never learned how, or life happens and gets in the way. I get excited when I explain to people that they can build their savings and build their credit history with this loan.”
Convenience meets compassion
Customers can get a loan of up to $4,000 through the SAIL Loans website or by visiting one of the company’s 19 convenient Illinois locations.
But even more valuable than the convenience is the care Vanessa and the other members of her team show their customers.
“Look—I’ve been in situations where something unexpected happens and things completely break,” states Vanessa. “When people call, it’s because they need something, so there’s usually some urgency or stress that they’re feeling.
“The customer I’m talking to could be me—so how would I treat me?”
That’s how Vanessa and her team members apply the invisible embrace to every customer, every day.
About SAIL Loans
SAIL Loans, headquartered in suburban Chicago, gives Illinois consumers a simple, easy way to build savings and get funded for an installment loan of up to $4,000, both online and at 19 convenient locations across the state.
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