Promys, a leader in PSA software, announced that it has been awarded a contract by Eclipse Technology Solutions. Eclipse is a highly certified Cisco Gold partner specializing in IP Telephony, Contact Center, Data, Video & Wireless solutions.
TORONTO, ON, June 20, 2017 /24-7PressRelease/ — Headquartered in Toronto Canada, Eclipse provides design, implementation and support of complex, multi-site solutions, including coast-to-coast installation and global partner-reach service capability. The Promys PSA business software was selected in order to help Eclipse consolidate CRM, quoting, help desk, service delivery, billing and procurement into a single enterprise PSA business software solution.
“From day one, our mission at Eclipse has been to approach IT solutions holistically, combining technological innovation with unwavering “human” services, so our customers get the full package. Our mantra at Eclipse is, ‘we don’t sell our customers technology, we provide them with solutions’ that help them achieve real-world business results”, says Robert Stroud, Co-founder of Eclipse. “We’re moving to the new version of Promys because we see opportunities to improve our sales teams effectiveness, especially in the field, as well as further streamlining the coordination between Sales, Order Fulfillment, Service delivery and Support. Promys is also placing a heavy emphasis on Managed Services functionality, which is in line with the direction our business is going as well,” Robert continued.
“The Promys software definitely helps Eclipse run more efficiently and helps our employees to be more effective, but as a business owner, equally important to me is also the stellar support and service. Promys treats us like a valued partner, not like a number,” Robert added.
John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys adds, “We re-wrote Promys PSA from scratch over the last 2.5 years because knew putting “lipstick on the pig” wasn’t going to allow us to take our customers to the next level. As part of that process we also re-imagined our implementation and training methodology to ensure that Promys customers transition to the new version quickly and easily, so that they can focus their attention on growing their business, not on implementing their new PSA software.”
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About Eclipse Technology Solutions
Eclipse is a highly certified Cisco Gold partner specializing in IP Telephony, Contact Center, Data, Video and Wireless solutions and services. Headquartered in Toronto Canada, Eclipse provides design, implementation and support of complex, multi-site solutions, including coast-to-coast installation and global partner-reach service capability.
For more information, please visit http://www.eclipsetechnology.ca, or call 905.593.1770.
Promys is currently used by some of the largest technology Solution providers in North America, the UK and Australia. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and multi-layered post sales support.
Since then Promys has quickly added technology solution providers and systems integrators in IT, managed services, A/V and Physical Security, including two of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit www.promys.com or call 1-866-728-2345.
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